Companies That Have Chosen Our Training Programs
Norwest Bank
PACCAR
PECO Energy
Pepsi Cola
Pfizer, Inc.
Philip Morris
Procter & Gamble
QANTAS
S.C. Johnson
Safeco
San Diego Tribune
SAP
Shell Oil Company
Shell Trading Gas and
Power
Siemens Corporation
Siemens IT Services
SmithKline Beecham
Sony Corporation
Sprint
Sprint Canada
Sun Microsystems
Swissair
Texas Instruments
The CIT Group
The Columbus Dispatch
The World Bank
U.S. Department of
Treasury
U.S. West
UBS PaineWebber
Union Carbide
USAirways
UtiliCorp
Varian
Verio
Verizon
Welch Allyn, Inc
WorldCom
Wyeth
Influence, negotiation, change management training, Influence training, negotiation training, interpersonal training,
management training, supervisory skills training, supervisory skills, change management training, communication
training, positive power and Influence program, PPI, presentation skills training, meeting management training,  
interpersonal skills, training, business training, harvard, positive power and Influence, communication, change
management, management training, positive negotiation, negotiation skills, presentation skills, meeting management,
effective meetings, Influence without authority, situation management, train the trainer, customer service, conversation,
skill building, experiential training, experiential, interactive training, call center coaching, call center training, contact
center training, contact center coaching, telephone sales, e-mail communication, email communication, customer
service training, technical support training, field rep training, customer service for field reps, customer service for
technical support, getting to the heart of, getting to the heart of customer service, getting to the heart of technical
support, getting to the heart of email, the other side of service
Our World-Class
Training Programs
Positive Power and
Influence®
Negotiation Strategy and
Tactics
ADT Security Systems
Aetna Life
Aetna U.S. Healthcare
AmericaBankers Trust
American Express
Anheuser-Busch Companies
Apple
Armstrong World
AT&T Communications
Austrian Airlines
AventisBank of Montreal
AvMed Health Care
AXA Advisors Financial
Planning
Bank of America
Bankers Trust
BASF Corporation
Baxter Pharmaceutical
Bayer
Bell Atlantic
Blue Cross and Blue Shield
BP Amoco
British Airways
Burger King
Cable & Wireless
Cathay Pacific Airways
Cellular One
Centennial Wireless
Chase Manhattan Bank
Chevron Texaco
Chiquita Brands International
CIGNA
Citibank
Citizens First Saving Bank
CNA Insurance Companies
Coca-Cola
Colgate
Compaq Computer Corp.
Cox Communications
Credence Systems Corp.
Dean Witter Reynolds
Dell Computer Corp.
Discover Financial Services
ExxonMobil
Federal Reserve Bank
Fidelity
Fleet Bank
Gateway Computers
General Mills
GlaxoSmithKline
GPU Energy
Group Health Cooperative
Gruntal & Company
HBO
Houston Industries
IBM
Inland Empire Health Plan
J.P. Morgan Chase
Johnson and Johnson
Kellogg's
KeyCorp
Kodak
L.A. Care Health Plan
La Opinion (LA Times)
Lever Brothers
Levi Strauss & Co.
Lockheed Martin
Lotus Development Corp.
Lucent Technologies
Lufthansa Airlines
M&M Mars
Macromedia
MediaOne
Medimmune Inc.
Merck and Co
Merrill Lynch
Microsoft
Motorola
NASA
Nortel Networks
North West Electricity
NorthWest Water
“Eight years after
graduating from [the]
POSITIVE POWER AND
INFLUENCE® Program,
I am still using the skills
and techniques I gained
there. The training is so
effective, I was able to
walk out of the workshop
and successfully apply
new Influence styles to
real life situations in my
organization.”
POSITIVE POWER AND
INFLUENCE® Participant
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Customer Service and Call
Center Programs
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