Training for Trainers -
Dramatically Improve your Instructors' Delivery Skills!
Dramatically Improve your Instructors' Delivery Skills!
Influence, negotiation, change management training, Influence training, negotiation training, interpersonal training,
management training, supervisory skills training, supervisory skills, change management training, communication
training, positive power and Influence program, PPI, presentation skills training, meeting management training,
interpersonal skills, training, business training, harvard, positive power and Influence, communication, change
management, management training, positive negotiation, negotiation skills, presentation skills, meeting management,
effective meetings, Influence without authority, situation management, train the trainer, customer service, conversation,
skill building, experiential training, experiential, interactive training
management training, supervisory skills training, supervisory skills, change management training, communication
training, positive power and Influence program, PPI, presentation skills training, meeting management training,
interpersonal skills, training, business training, harvard, positive power and Influence, communication, change
management, management training, positive negotiation, negotiation skills, presentation skills, meeting management,
effective meetings, Influence without authority, situation management, train the trainer, customer service, conversation,
skill building, experiential training, experiential, interactive training
Influence, negotiation, change management training, Influence training, negotiation training, interpersonal training,
management training, supervisory skills training, supervisory skills, change management training, communication
training, positive power and Influence program, PPI, presentation skills training, meeting management training,
interpersonal skills, training, business training, harvard, positive power and Influence, communication, change
management, management training, positive negotiation, negotiation skills, presentation skills, meeting management,
effective meetings, Influence without authority, situation management, train the trainer, customer service, conversation,
skill building, experiential training, experiential, interactive training, call center coaching, call center training, contact
center training, contact center coaching, telephone sales, e-mail communication, email communication, customer
service training, technical support training, field rep training, customer service for field reps, customer service for
technical support, getting to the heart of, getting to the heart of customer service, getting to the heart of technical
support, getting to the heart of email, the other side of service
management training, supervisory skills training, supervisory skills, change management training, communication
training, positive power and Influence program, PPI, presentation skills training, meeting management training,
interpersonal skills, training, business training, harvard, positive power and Influence, communication, change
management, management training, positive negotiation, negotiation skills, presentation skills, meeting management,
effective meetings, Influence without authority, situation management, train the trainer, customer service, conversation,
skill building, experiential training, experiential, interactive training, call center coaching, call center training, contact
center training, contact center coaching, telephone sales, e-mail communication, email communication, customer
service training, technical support training, field rep training, customer service for field reps, customer service for
technical support, getting to the heart of, getting to the heart of customer service, getting to the heart of technical
support, getting to the heart of email, the other side of service
| Want more Information on this program? Phone us at 940-725-0057 or Click here to send us a request by Email. |
Training at Work that Works
Companies often invest millions of dollars in training
without equipping their instructors with the know-how
to facilitate real learning.
This workshop offers the very best skills for instructors,
whether they are new or have been training for years.
This is not a presentation skills course that has been
adapted to fit the world of training. It is a thorough
instructors' course that includes skills for stand-up
delivery and course design.
Overview
The best-trained employees generate better results, giving their organization a clear
advantage over its competition. Our Training for Trainers workshop offers stand-up trainers
and facilitators the most thorough trainer training available.
Veterans and new recruits alike, in Training For Trainers your instructors will learn how to
plan and design training courses, how to create effective instructional objectives, open
sessions with impact, facilitate through questions instead of lecture, use verbal and
nonverbal communication to their advantage, use a variety of media, move throughout the
training room and much more. On-the-job performance will increase and your trainees will
thank you.
Unlike many trainer-training workshops, this course gets immediate results. Our clients
believe that it's because our participants DO so much right in class. Training For Trainers is
filled with participant demonstrations and exercises, insuring that every participant can
successfully execute all the major skills.
Each participant also conducts a complete training session on Day Four, allowing them to
put all the skills together.
Course Outline
Day One
Welcome and Introductions
Adult Learning Theory
Trainer Roles
Trainee Roles
Learning Objectives
Day Two
Opening a Session
Questioning Techniques for Interaction
Designing a Training Session
Presenting Feedback and Coaching
Day Three
Fielding Questions and Listening Skills
Effective Use of Media
Non-Verbal Platform Skills
Classroom Management
Day Four
Practice
Each participant conducts a 35-minute final training demonstration, utilizing all the skills
learned in the course. Each trainer receives extensive feedback upon completion of his/her
demonstration. This final exercise insures that every trainer will leave the course with a new
and highly effective training skill set.
For a complete breakdown of skills by module, please request by email.
* Please see What You Get When You Buy
If you are also interested in powerful selling skills designed specifically for call centers, read
more about Telephone Sales Mastery. This program shows telephone professionals how to
maximize their sales opportunities by utilizing a unique sales approach when speaking with
callers.
| Want more Information on this program? Phone us at 940-725-0057 or Email Us |
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| "Working with APRENDA means getting Quality Programs,Quality Trainers and Quality Customer Service." |
| Our Call Center Training has been Delivered in hundreds of organizations including but not limited to: ADT Security Systems Austrian Airlines AT&T Communications American Express AvMed Health Care Bank Atlantic Bell Atlantic British Airways Cathay Pacific Airways Cable & Wireless MediaOne Dean Witter Reynolds Gruntal & Company HBO Lucent Technologies Lufthansa Airlines Medimmune Inc. Fleet Bank QANTAS Sprint Canada Sprint SmithKline Beecham Swissair USAirways Verio WorldCom Click Here for More |
| "This is, by far, the very best trainer-training we have found for our training team, and we have seen all the major programs available from outside vendors." Bob Bridges Sprint Click Here for More Testimonials |