TELEPHONE SALES MASTERY
Telephone Sales Mastery is a set of selling skills that help telephone associates use natural
dialogue while directing calls toward more selling opportunities. Sales associates and callers
appreciate Telephone Sales Mastery skills because they result in organized, informative
telephone calls that don't linger on unnecessarily. By applying Telephone Sales Mastery skills,
sales people will increase their sales, average revenue per sale and keep customers using the
products they buy longer. This is the perfect program for you if you are looking for instructor-
led training that can be quickly customized, instructor-led training with video support or if you
would like the option of purchasing or licensing the curriculum for long-term use.
Click here for our Inbound Call Center Program
Click here for our Outbound Call Center Program
GETTING TO THE HEART OF TELEPHONE SALES™
Getting to the Heart of Telephone Sales™ teaches your employees all of the skills they need to
prospect, sell, and manage accounts. Participants learn about the importance of attitude in sales
success and the need for integrity and company values in the sales process. Shows how to
match features and benefits to customer needs. Covers the critical skills for establishing call
objectives, opening calls, questioning effectively, and qualifying prospects. Participants learn
about questioning strategies, active listening, confirming understandings, connecting products
and services to customer needs, and securing commitment. Teaches the essential skills for
dealing with gatekeepers, leaving effective voice mail, overcoming resistance and objections, and
closing the call.
Getting to the Heart of Telephone Sales™ is the perfect program for you if are looking for off-
the-shelf instructor-led training that can be quickly customized for your services and products.
SALES — THE OTHER SIDE OF SERVICE™
Sales — The Other Side of Service™ is the perfect cross-selling and up-selling program for
customer service and field service reps. The program teaches your employees the skills they
need to add value to their customer's personal or professional lives while increasing sales for the
company. They'll leave the class with a new attitude toward selling, and the skills needed to be
successful in cross-selling, up-selling, and overcoming resistance.
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interpersonal skills, training, business training, harvard, positive power and Influence, communication, change
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effective meetings, Influence without authority, situation management, train the trainer, customer service, conversation,
skill building, experiential training, experiential, interactive training, negotiation, negotiation training, training
management training, supervisory skills training, supervisory skills, change management training, communication
training, positive power and Influence program, PPI, presentation skills training, meeting management training,
interpersonal skills, training, business training, harvard, positive power and Influence, communication, change
management, management training, positive negotiation, negotiation skills, presentation skills, meeting management,
effective meetings, Influence without authority, situation management, train the trainer, customer service, conversation,
skill building, experiential training, experiential, interactive training, negotiation, negotiation training, training
Influence, negotiation, change management training, Influence training, negotiation training, interpersonal training,
management training, supervisory skills training, supervisory skills, change management training, communication
training, positive power and Influence program, PPI, presentation skills training, meeting management training,
interpersonal skills, training, business training, harvard, positive power and Influence, communication, change
management, management training, positive negotiation, negotiation skills, presentation skills, meeting management,
effective meetings, Influence without authority, situation management, train the trainer, customer service, conversation,
skill building, experiential training, experiential, interactive training, call center coaching, call center training, contact
center training, contact center coaching, telephone sales, e-mail communication, email communication, customer
service training, technical support training, field rep training, customer service for field reps, customer service for
technical support, getting to the heart of, getting to the heart of customer service, getting to the heart of technical
support, getting to the heart of email, the other side of service
management training, supervisory skills training, supervisory skills, change management training, communication
training, positive power and Influence program, PPI, presentation skills training, meeting management training,
interpersonal skills, training, business training, harvard, positive power and Influence, communication, change
management, management training, positive negotiation, negotiation skills, presentation skills, meeting management,
effective meetings, Influence without authority, situation management, train the trainer, customer service, conversation,
skill building, experiential training, experiential, interactive training, call center coaching, call center training, contact
center training, contact center coaching, telephone sales, e-mail communication, email communication, customer
service training, technical support training, field rep training, customer service for field reps, customer service for
technical support, getting to the heart of, getting to the heart of customer service, getting to the heart of technical
support, getting to the heart of email, the other side of service
Telephone Sales Skills Programs
Call Center Training that Works!
| From Robert Wolfe Senior Manager Swissair 'I liked the concept of combining learning in a small group and role-playing in between. This helps us practice the material most efficiently. I also liked the clear workbooks and the fun selling environment you create.' Click Here for More Testimonials |
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