GETTING TO THE HEART OF TECHNICAL SUPPORT™
This technical support training program combines the best of our customer service training with
the skills required to present technical information to both technical and non-technical
customers. The result is a communication skills training program that allows you to deliver
excellent technical support while making the job enriching and enjoyable.
GETTING TO THE HEART OF FIELD SERVICE™
Developed especially for technology-based industries, Getting to the Heart of Field Service™
teaches your employees the skills they need to interact positively with customers in the field.
Content includes Showing Customers You Care, Making a Positive Impression, Establishing a
Relationship, Understanding Customer Needs, Evaluating and Managing the Situation, Ending
a Service Call and Managing Challenging Situations . Participants will leave the class feeling
motivated and excited about their jobs and ready to deliver world-class service.
GETTING TO THE HEART OF E-MAIL COMMUNICATION™
Getting to the Heart of E-mail Communication™ teaches your employees all the skills they need
to communicate positively and professionally with both internal and external customers. They'll
leave the class able to create e-mail messages that are positive, professional, clear, and
concise.
Online and Classroom Learning for Blended Impact Take advantage of the efficiency of online learning together with the effectiveness of the classroom experience in this flexible and powerful program. It was built to accommodate both your time-constraints and your budget! |
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management training, supervisory skills training, supervisory skills, change management training, communication
training, positive power and Influence program, PPI, presentation skills training, meeting management training,
interpersonal skills, training, business training, harvard, positive power and Influence, communication, change
management, management training, positive negotiation, negotiation skills, presentation skills, meeting management,
effective meetings, Influence without authority, situation management, train the trainer, customer service, conversation,
skill building, experiential training, experiential, interactive training, negotiation, negotiation training, training
Influence, negotiation, change management training, Influence training, negotiation training, interpersonal training,
management training, supervisory skills training, supervisory skills, change management training, communication
training, positive power and Influence program, PPI, presentation skills training, meeting management training,
interpersonal skills, training, business training, harvard, positive power and Influence, communication, change
management, management training, positive negotiation, negotiation skills, presentation skills, meeting management,
effective meetings, Influence without authority, situation management, train the trainer, customer service, conversation,
skill building, experiential training, experiential, interactive training, call center coaching, call center training, contact
center training, contact center coaching, telephone sales, e-mail communication, email communication, customer
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management training, supervisory skills training, supervisory skills, change management training, communication
training, positive power and Influence program, PPI, presentation skills training, meeting management training,
interpersonal skills, training, business training, harvard, positive power and Influence, communication, change
management, management training, positive negotiation, negotiation skills, presentation skills, meeting management,
effective meetings, Influence without authority, situation management, train the trainer, customer service, conversation,
skill building, experiential training, experiential, interactive training, call center coaching, call center training, contact
center training, contact center coaching, telephone sales, e-mail communication, email communication, customer
service training, technical support training, field rep training, customer service for field reps, customer service for
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Technical Support and Field Service Programs
Call Center Training that Works!
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