APRENDA is pleased to provide world-class sales training for contact center representatives. All
of our programs are customer-focused and skills-based. The programs encourage strong
corporate values, promote team spirit, and support a positive work environment while, most
importantly, increasing sales!
TELEPHONE SALES MASTERY
Telephone Sales Mastery is a set of selling skills that help telephone associates use natural
dialogue while directing calls toward more selling opportunities. Sales associates and callers
appreciate Telephone Sales Mastery skills because they result in organized, informative
telephone calls that don't linger on unnecessarily. By applying Telephone Sales Mastery skills,
sales people will increase their sales, average revenue per sale and keep customers using the
products they buy longer.
Click here for our Inbound Call Center Programs
Click here for our Outbound Call Center Program
GETTING TO THE HEART OF TELEPHONE SALES™
Getting to the Heart of Telephone Sales™ teaches your employees all of the skills they need to
prospect, sell, and manage accounts. Participants learn about the importance of attitude in sales
success and the need for integrity and company values in the sales process. Participants will
learn how to match features and benefits to customer needs and the critical skills for establishing
call objectives, opening calls, questioning effectively, and qualifying prospects. In addition,
participants learn about questioning strategies, active listening, confirming understandings,
connecting products and services to customer needs, and securing commitment. Finally, the
program teaches the essential skills for dealing with gatekeepers, leaving effective voice mail,
overcoming resistance and objections, and closing the call.
GETTING TO THE HEART OF E-MAIL COMMUNICATION™
Getting to the Heart of E-mail Communication™ teaches your employees all the skills they need
to communicate positively and professionally with both internal and external customers. They'll
leave the class able to create e-mail messages that are positive, professional, clear, and concise.
GETTING TO THE HEART OF TECHNICAL SUPPORT™
GETTING TO THE HEART OF FIELD SERVICE™
PEAK SERVICE PERFORMANCE
GETTING TO THE HEART OF CUSTOMER SERVICE™
CALL CENTER COACHING – MAKING IT HAPPEN™
CALL CENTER FLOOR MANAGEMENT
CALL CENTER SALES MANAGEMENT
of our programs are customer-focused and skills-based. The programs encourage strong
corporate values, promote team spirit, and support a positive work environment while, most
importantly, increasing sales!
TELEPHONE SALES MASTERY
Telephone Sales Mastery is a set of selling skills that help telephone associates use natural
dialogue while directing calls toward more selling opportunities. Sales associates and callers
appreciate Telephone Sales Mastery skills because they result in organized, informative
telephone calls that don't linger on unnecessarily. By applying Telephone Sales Mastery skills,
sales people will increase their sales, average revenue per sale and keep customers using the
products they buy longer.
Click here for our Inbound Call Center Programs
Click here for our Outbound Call Center Program
GETTING TO THE HEART OF TELEPHONE SALES™
Getting to the Heart of Telephone Sales™ teaches your employees all of the skills they need to
prospect, sell, and manage accounts. Participants learn about the importance of attitude in sales
success and the need for integrity and company values in the sales process. Participants will
learn how to match features and benefits to customer needs and the critical skills for establishing
call objectives, opening calls, questioning effectively, and qualifying prospects. In addition,
participants learn about questioning strategies, active listening, confirming understandings,
connecting products and services to customer needs, and securing commitment. Finally, the
program teaches the essential skills for dealing with gatekeepers, leaving effective voice mail,
overcoming resistance and objections, and closing the call.
GETTING TO THE HEART OF E-MAIL COMMUNICATION™
Getting to the Heart of E-mail Communication™ teaches your employees all the skills they need
to communicate positively and professionally with both internal and external customers. They'll
leave the class able to create e-mail messages that are positive, professional, clear, and concise.
GETTING TO THE HEART OF TECHNICAL SUPPORT™
GETTING TO THE HEART OF FIELD SERVICE™
PEAK SERVICE PERFORMANCE
GETTING TO THE HEART OF CUSTOMER SERVICE™
CALL CENTER COACHING – MAKING IT HAPPEN™
CALL CENTER FLOOR MANAGEMENT
CALL CENTER SALES MANAGEMENT
Influence, negotiation, change management training, Influence training, negotiation training, interpersonal training,
management training, supervisory skills training, supervisory skills, change management training, communication
training, positive power and Influence program, PPI, presentation skills training, meeting management training,
interpersonal skills, training, business training, harvard, positive power and Influence, communication, change
management, management training, positive negotiation, negotiation skills, presentation skills, meeting management,
effective meetings, Influence without authority, situation management, train the trainer, customer service, conversation,
skill building, experiential training, experiential, interactive training, negotiation, negotiation training, training
management training, supervisory skills training, supervisory skills, change management training, communication
training, positive power and Influence program, PPI, presentation skills training, meeting management training,
interpersonal skills, training, business training, harvard, positive power and Influence, communication, change
management, management training, positive negotiation, negotiation skills, presentation skills, meeting management,
effective meetings, Influence without authority, situation management, train the trainer, customer service, conversation,
skill building, experiential training, experiential, interactive training, negotiation, negotiation training, training
Training Programs for Call Center Sales Representatives
Call Center Training that Works!
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| From Nathan Baker,, Senior Manager Quality,Sprint PCS "Our results exceeded our expectations due to your passion for excellence, a deep knowledge of call center environments, a commitment to understand and 'own' our challenges, and a high degree of professionalism as a training solutions provider." Click Here to Read More Testimonials |
| Our Call Center Training has been Delivered in hundreds of not limited to: Compaq Computer Corp. Credence Systems Corp. Dell Computer Corp. Gateway Computers Siemens IT Services IBM Macromedia Cellular One Centennial Wireless Motorola Nortel Networks U.S. West Verizon La Opinion (LA Times) San Diego Tribune The Columbus Dispatch AXA Advisors Financial Bank of America Citizens First Saving Bank Discover Financial Services Federal Reserve Bank Microsoft Norwest Bank The World Bank U.S. Department of Treasury J.P. Morgan Chase GPU Energy Shell Trading Gas and Power UtiliCorp Blue Cross and Blue Shield Group Health Cooperative Inland Empire Health Plan L.A. Care Health Plan Welch Allyn, Inc Colgate |
