GETTING TO THE HEART OF TELEPHONE SALES™
"Their deliverables were right on the mark and the training presentations and materials themselves have been first class. We have been more than pleased." Mary Kenner Human Resources Shell Trading |
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management training, supervisory skills training, supervisory skills, change management training, communication
training, positive power and Influence program, PPI, presentation skills training, meeting management training,
interpersonal skills, training, business training, harvard, positive power and Influence, communication, change
management, management training, positive negotiation, negotiation skills, presentation skills, meeting management,
effective meetings, Influence without authority, situation management, train the trainer, customer service, conversation,
skill building, experiential training, experiential, interactive training
Influence, negotiation, change management training, Influence training, negotiation training, interpersonal training,
management training, supervisory skills training, supervisory skills, change management training, communication
training, positive power and Influence program, PPI, presentation skills training, meeting management training,
interpersonal skills, training, business training, harvard, positive power and Influence, communication, change
management, management training, positive negotiation, negotiation skills, presentation skills, meeting management,
effective meetings, Influence without authority, situation management, train the trainer, customer service, conversation,
skill building, experiential training, experiential, interactive training, call center coaching, call center training, contact
center training, contact center coaching, telephone sales, e-mail communication, email communication, customer
service training, technical support training, field rep training, customer service for field reps, customer service for
technical support, getting to the heart of, getting to the heart of customer service, getting to the heart of technical
support, getting to the heart of email, the other side of service
management training, supervisory skills training, supervisory skills, change management training, communication
training, positive power and Influence program, PPI, presentation skills training, meeting management training,
interpersonal skills, training, business training, harvard, positive power and Influence, communication, change
management, management training, positive negotiation, negotiation skills, presentation skills, meeting management,
effective meetings, Influence without authority, situation management, train the trainer, customer service, conversation,
skill building, experiential training, experiential, interactive training, call center coaching, call center training, contact
center training, contact center coaching, telephone sales, e-mail communication, email communication, customer
service training, technical support training, field rep training, customer service for field reps, customer service for
technical support, getting to the heart of, getting to the heart of customer service, getting to the heart of technical
support, getting to the heart of email, the other side of service
Overview of GETTING TO THE HEART OF TELEPHONE SALES™
Need help with telephone sales? Getting to the Heart of
Telephone Sales™ teaches your employees all of the skills
they need to prospect, sell, and manage accounts. Reps will
leave the program feeling upbeat, motivated, and ready to
increase sales with new skills that will allow them to do just
that!
Audience
The perfect course for sales representatives who:
. • Prospect for new business
. • Set appointments
. • Qualify sales leads
. • Make one-time sales
. • Manage ongoing accounts
Program Topics
Want more Information on this program? Phone us at 940-725-0057 or Email Us
Need help with telephone sales? Getting to the Heart of
Telephone Sales™ teaches your employees all of the skills
they need to prospect, sell, and manage accounts. Reps will
leave the program feeling upbeat, motivated, and ready to
increase sales with new skills that will allow them to do just
that!
Audience
The perfect course for sales representatives who:
. • Prospect for new business
. • Set appointments
. • Qualify sales leads
. • Make one-time sales
. • Manage ongoing accounts
Program Topics
- Becoming a Service-Oriented Salesperson
. • Bringing value to customers
. • Incorporating integrity and company values into the sales process
. • Developing an enthusiastic attitude for sales success
. • Creating a sales mission statement
. • Matching features and benefits to customer needs
Planning and Opening the Call
. • Developing a call objective
. • Using questions effectively
. • Opening a prospecting call
. • Opening a call to a current customer
. • Qualifying customers
Uncovering Customer Needs and Building Value
. • Using a questioning strategy
. • Learning how to actively listen
. • Confirming understanding
. • Connecting products and services to customer needs
. • Securing commitment to the call objective
Closing the Call and Overcoming Challenges
. • Closing the call
. • Leaving effective voice-mail messages
. • Dealing with gatekeepers
. • Overcoming resistance during opening
. • Overcoming objections
Delivery Options
The flexibility trainers have in delivery methods is key to the popularity of our telephone
sales training program with trainers and managers. We offer five types of delivery so
that you can select a delivery method that fits your needs and budget.
Self-Paced for Immediate Impact
Get immediate results with our self-paced workbooks. They’re easy to follow and full
of examples, exercises, and job aids. Your employees will learn valuable skills at an
affordable price.
Trainer-led Classroom for High Impact
Create meaningful classroom interaction by using one of our trainer-led programs.
Purchase a ready-to-use trainer’s manual, attend a Train-The-Trainer workshop for
additional support, or let one of our impact-certified trainers deliver the training at your
location.
Online/Classroom Learning for Blended Impact (coming soon!)
Take advantage of the efficiency of online learning together with the effectiveness of
the classroom experience in this flexible and powerful program. It was built to
accommodate both your time-constraints and your budget!
Tailored Programs for Full Impact
Work directly with our training designers to tailor a classroom or blended online
program that is specific to your organization’s requirements.
Continuous Improvement for Sustained Impact
Get the highest value from your training investment by continually improving
performance. Our coaching program, Coach’s Toolkits, motivational items, and
certification program help you sustain the valuable communication skills that lead to
improved customer satisfaction and increased sales.
Want more Information on this program? Phone us at 940-725-0057 or Email Us
Call Center Training that Works!
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| been Delivered in hundreds of organizations including but not limited to: Compaq Computer Corp. Credence Systems Corp. Dell Computer Corp. Gateway Computers Siemens IT Services IBM Macromedia Cellular One Centennial Wireless Motorola Nortel Networks U.S. West Verizon La Opinion (LA Times) San Diego Tribune The Columbus Dispatch AXA Advisors Financial Bank of America Citizens First Saving Bank Discover Financial Services Federal Reserve Bank Norwest Bank The World Bank U.S. Department of Treasury J.P. Morgan Chase GPU Energy Shell Trading Gas and Power UtiliCorp Blue Cross and Blue Shield Group Health Cooperative Inland Empire Health Plan L.A. Care Health Plan Welch Allyn, Inc Colgate |
Implement our companion coaching program to insure that your investment gets results. |