What Clients say about our Call Center Training Programs
Influence, negotiation, change management training, Influence training, negotiation training, interpersonal training,
management training, supervisory skills training, supervisory skills, change management training, communication
training, positive power and Influence program, PPI, presentation skills training, meeting management training,
interpersonal skills, training, business training, harvard, positive power and Influence, communication, change
management, management training, positive negotiation, negotiation skills, presentation skills, meeting management,
effective meetings, Influence without authority, situation management, train the trainer, customer service, conversation,
skill building, experiential training, experiential, interactive training
management training, supervisory skills training, supervisory skills, change management training, communication
training, positive power and Influence program, PPI, presentation skills training, meeting management training,
interpersonal skills, training, business training, harvard, positive power and Influence, communication, change
management, management training, positive negotiation, negotiation skills, presentation skills, meeting management,
effective meetings, Influence without authority, situation management, train the trainer, customer service, conversation,
skill building, experiential training, experiential, interactive training
Influence, negotiation, change management training, Influence training, negotiation training, interpersonal training,
management training, supervisory skills training, supervisory skills, change management training, communication
training, positive power and Influence program, PPI, presentation skills training, meeting management training,
interpersonal skills, training, business training, harvard, positive power and Influence, communication, change
management, management training, positive negotiation, negotiation skills, presentation skills, meeting management,
effective meetings, Influence without authority, situation management, train the trainer, customer service, conversation,
skill building, experiential training, experiential, interactive training, call center coaching, call center training, contact
center training, contact center coaching, telephone sales, e-mail communication, email communication, customer
service training, technical support training, field rep training, customer service for field reps, customer service for
technical support, getting to the heart of, getting to the heart of customer service, getting to the heart of technical
support, getting to the heart of email, the other side of service
management training, supervisory skills training, supervisory skills, change management training, communication
training, positive power and Influence program, PPI, presentation skills training, meeting management training,
interpersonal skills, training, business training, harvard, positive power and Influence, communication, change
management, management training, positive negotiation, negotiation skills, presentation skills, meeting management,
effective meetings, Influence without authority, situation management, train the trainer, customer service, conversation,
skill building, experiential training, experiential, interactive training, call center coaching, call center training, contact
center training, contact center coaching, telephone sales, e-mail communication, email communication, customer
service training, technical support training, field rep training, customer service for field reps, customer service for
technical support, getting to the heart of, getting to the heart of customer service, getting to the heart of technical
support, getting to the heart of email, the other side of service
Call Center Training that Works!
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Closing The Sale! By the way, Barbara did a great job. It was dynamic."
Anneliese Sokulski
"I really liked the presentation, the enthusiasm of the staff and the individual attention that was
given to each of us."
Erni Staab
"The certification as a whole was great. The objectives were very clear and helped to reinforce
the material. They were also fun and interactive. Thanks."
Sharon Ruggerio
"I liked how to show empathy and ways of getting a sale without sounding pushy - instead -
making a customer realize that this is what they want."
Stephen Simpson
"I liked the practical focus, the hands-on skills, the results orientation. Mo was very open and
made role-playing a pleasure."
Barbara Sanchez
"Very focused on doing the essential sales steps. Great reference material. Great examples to
communicate on concepts. Thanks."
Ralph Santoro
"I enjoyed the helpful selling tips offered during the course that I can use on a regular basis to
service our clients. The tools of this course will be used every day!"
Yvonne Ferruzza
"I really enjoyed this week. The training course was presented in a well-prepared manner and
Mo really accommodated our needs. He was professional and courteous to everyone."
Barbara Metall
The training was very organized - each step made sense and came to the full picture. It was
great!"
Anke Peyton
"I loved it all. Everything I learned will be beneficial to me as a trainer. The objectives were clear,
fun and interactive. Great reinforcement."
Paul Furtuno
"The skills we learned will be easily adapted in our working environment. I also learned a
tremendous amount about myself."
Gayle Degracia
"I am looking forward to applying the skills I learned in this class to my job. This course was an
eye-opener and a great educational experience. In addition to that I had a great time! Barbara is
a great trainer!
Belinda Ramirez
"I think the closing skills and dealing with difficult callers were the most useful. I also recognize
the need to personalize my calls with more questions."
K. Maher
"The training focused on areas that we were lacking. We did not spend time on "nice-to-know"
items which would not have helped us in the long run."
Janine Kurin
"Simply awesome! The trainer knew her stuff so well. Extremely informative, helpful, catering.
You guys are up with what's really going on out there and how to deal with the real issues."
Rachelle Ferrigno
"The instructor was so motivating, focused and very clear. I really enjoyed the role-playing and,
in particular, the module on questioning. I didn't realize how important questions are."
Monica Mertens
"We enjoyed Layla's presentation of each of the above subjects. She was very enthusiastic,
very energetic. Hopefully, she will be able to train me in the future. I really enjoyed it a lot."
Francis Pesa
"The skills I learned are helpful and get me over the anxiety of picking up the phone and being
able to set more qualified appointments."
Adrianne DiPietro
Ask us for more testimonials, case studies, sample materials and/or success stories!
Anneliese Sokulski
"I really liked the presentation, the enthusiasm of the staff and the individual attention that was
given to each of us."
Erni Staab
"The certification as a whole was great. The objectives were very clear and helped to reinforce
the material. They were also fun and interactive. Thanks."
Sharon Ruggerio
"I liked how to show empathy and ways of getting a sale without sounding pushy - instead -
making a customer realize that this is what they want."
Stephen Simpson
"I liked the practical focus, the hands-on skills, the results orientation. Mo was very open and
made role-playing a pleasure."
Barbara Sanchez
"Very focused on doing the essential sales steps. Great reference material. Great examples to
communicate on concepts. Thanks."
Ralph Santoro
"I enjoyed the helpful selling tips offered during the course that I can use on a regular basis to
service our clients. The tools of this course will be used every day!"
Yvonne Ferruzza
"I really enjoyed this week. The training course was presented in a well-prepared manner and
Mo really accommodated our needs. He was professional and courteous to everyone."
Barbara Metall
The training was very organized - each step made sense and came to the full picture. It was
great!"
Anke Peyton
"I loved it all. Everything I learned will be beneficial to me as a trainer. The objectives were clear,
fun and interactive. Great reinforcement."
Paul Furtuno
"The skills we learned will be easily adapted in our working environment. I also learned a
tremendous amount about myself."
Gayle Degracia
"I am looking forward to applying the skills I learned in this class to my job. This course was an
eye-opener and a great educational experience. In addition to that I had a great time! Barbara is
a great trainer!
Belinda Ramirez
"I think the closing skills and dealing with difficult callers were the most useful. I also recognize
the need to personalize my calls with more questions."
K. Maher
"The training focused on areas that we were lacking. We did not spend time on "nice-to-know"
items which would not have helped us in the long run."
Janine Kurin
"Simply awesome! The trainer knew her stuff so well. Extremely informative, helpful, catering.
You guys are up with what's really going on out there and how to deal with the real issues."
Rachelle Ferrigno
"The instructor was so motivating, focused and very clear. I really enjoyed the role-playing and,
in particular, the module on questioning. I didn't realize how important questions are."
Monica Mertens
"We enjoyed Layla's presentation of each of the above subjects. She was very enthusiastic,
very energetic. Hopefully, she will be able to train me in the future. I really enjoyed it a lot."
Francis Pesa
"The skills I learned are helpful and get me over the anxiety of picking up the phone and being
able to set more qualified appointments."
Adrianne DiPietro
Ask us for more testimonials, case studies, sample materials and/or success stories!
Direct Quotes from Participant Course Evaluations...
From Kathi McMullan
Senior Manager
WorldCom
'No matter who I send to your
training, they come back raving.
The reputation my group has
established within WorldCom
is, in large part, due to the
training you've done for each
member of the team.'
Senior Manager
WorldCom
'No matter who I send to your
training, they come back raving.
The reputation my group has
established within WorldCom
is, in large part, due to the
training you've done for each
member of the team.'
From Bob Bridges
Senior Group Manager
Sprint
'Directional Selling (Now the
first sales training that we
could easily adapt to our call
center environment. The sales
proficiency and percentage
above quota have dramatically
increased. The incremental
revenue generated by your
courses makes the expense a
'no-brainer.''
Senior Group Manager
Sprint
'Directional Selling (Now the
first sales training that we
could easily adapt to our call
center environment. The sales
proficiency and percentage
above quota have dramatically
increased. The incremental
revenue generated by your
courses makes the expense a
'no-brainer.''
Senior Manager Quality
Sprint PCS
'Our results exceeded our
expectations due to your
passion for excellence; a deep
knowledge of call center
environments; a commitment
to understand and 'own' our
challenges; and a high degree
of professionalism as a
training solutions provider.'
Sprint PCS
'Our results exceeded our
expectations due to your
passion for excellence; a deep
knowledge of call center
environments; a commitment
to understand and 'own' our
challenges; and a high degree
of professionalism as a
training solutions provider.'
Training Manager
'We really appreciate all you've
done for our new sales
people. After participating in
your training they come back
with a firm grasp on the
selling process. Class after
class, they have been able to
generate more sales due to
your real-world selling
programs.'
'We really appreciate all you've
done for our new sales
people. After participating in
your training they come back
with a firm grasp on the
selling process. Class after
class, they have been able to
generate more sales due to
your real-world selling
programs.'
From Robert Wolfe
Senior Manager
Swissair
'I liked the concept of
combining learning in a small
group and role-playing in
between. This helps us
practice the material most
workbooks and the fun selling
environment you create.'
Senior Manager
Swissair
'I liked the concept of
combining learning in a small
group and role-playing in
between. This helps us
practice the material most
workbooks and the fun selling
environment you create.'
From Bob Crook
Sales Branch Manager
Lucent Technologies
'Thanks to your training and
follow-up support we've seen
dramatic increases in sales
that we originally forecasted to
be smaller. '
Sales Branch Manager
Lucent Technologies
'Thanks to your training and
follow-up support we've seen
dramatic increases in sales
that we originally forecasted to
be smaller. '
