| LET APRENDA HELP YOU BUILD A WORLD-CLASS CALL CENTER! |
WHO WE ARE
APRENDA helps companies achieve significant increases in sales and
customer satisfaction by improving the communication skills of their
front line representatives. We are able to consistently deliver positive
results for our clients because we provide specific solutions to industry
issues, including:
customer satisfaction by improving the communication skills of their
front line representatives. We are able to consistently deliver positive
results for our clients because we provide specific solutions to industry
issues, including:
 | A broad line of job-specific training programs | |
| Program customization that ensures training is specific and | |
| relevant to your unique needs | ||
| Multiple delivery methods including classroom, online on- | |
| demand, blended, and Webinar | ||
| Train the Trainer Certification | |
| Management reporting of student progress through an online | |
| Progress Management Center (online and blended programs only) | ||
| Industry recognized certifications | |
| Professional services to support sales and service improvement | |
| initiatives |
| APRENDA helps Call Centers increase Sales, Customer Retention and Employee & Client Loyalty |
Training Programs by Audience:
Influence, negotiation, change management training, Influence training, negotiation training, interpersonal training,
management training, supervisory skills training, supervisory skills, change management training, communication
training, positive power and Influence program, PPI, presentation skills training, meeting management training,
interpersonal skills, training, business training, harvard, positive power and Influence, communication, change
management, management training, positive negotiation, negotiation skills, presentation skills, meeting management,
effective meetings, Influence without authority, situation management, train the trainer, customer service, conversation,
skill building, experiential training, experiential, interactive training, call center coaching, call center training, contact
center training, contact center coaching, telephone sales, e-mail communication, email communication, customer
service training, technical support training, field rep training, customer service for field reps, customer service for
technical support, getting to the heart of, getting to the heart of customer service, getting to the heart of technical
support, getting to the heart of email, the other side of service
management training, supervisory skills training, supervisory skills, change management training, communication
training, positive power and Influence program, PPI, presentation skills training, meeting management training,
interpersonal skills, training, business training, harvard, positive power and Influence, communication, change
management, management training, positive negotiation, negotiation skills, presentation skills, meeting management,
effective meetings, Influence without authority, situation management, train the trainer, customer service, conversation,
skill building, experiential training, experiential, interactive training, call center coaching, call center training, contact
center training, contact center coaching, telephone sales, e-mail communication, email communication, customer
service training, technical support training, field rep training, customer service for field reps, customer service for
technical support, getting to the heart of, getting to the heart of customer service, getting to the heart of technical
support, getting to the heart of email, the other side of service
Call Center Training that Works!
| "Working with APRENDA means getting Quality Programs, Quality Trainers and Quality Customer Service." |
| Create a Customer-Focused Culture | |
| Improve Sales | |
| Increase Customer Loyalty | |
| Improve Customer Satisfaction Scores | |
| Reduce Service Time & Escalations | |
| Increase Employee Job Satisfaction | |
| Call CenterTraining |
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CONTACT CENTER TRAINING PROGRAMS
| WHAT TO EXPECT |
| "The skills I learned are helpful and got me over the anxiety of picking up the phone and being able to set more qualified appointments." |
| Telephone Sales Mastery Participant READ MORE TESTIMONIALS |
| On-Line, Blended and/or Classroom Courses... |
| Traditional Classroom Training Courses... |
| Articles |
